10 Critical Intune Errors and How to Prevent Them
Intune errors, including common Intune errors, can stop your work and make things difficult for your IT team. If you identify problems early, your devices remain safe and continue to function well. Taking action before issues arise is crucial. You can resolve common Intune errors before users encounter them, which leads to fewer support calls and helps close security gaps.
You can use scripts to fix common Intune errors.
Devices stay safe and work better with less effort.
Learning from real mistakes, including common Intune errors, helps you avoid trouble. Real examples demonstrate what works and what does not. By focusing on preventing common Intune errors, you save time and keep your team happy.
Key Takeaways
Find and fix policy conflicts early. This helps devices follow the right rules. It stops compliance problems. It also helps your IT team work well.
Check device enrollment often. This helps you avoid common problems. Keep the Company Portal updated. Watch device limits to save time. This can lower support calls.
Do not mix user and device assignments. This stops policy confusion. Use dynamic groups for better management. It makes app assignments clearer.
Use Intune's troubleshooting tools to find problems fast. Fix issues quickly to keep devices healthy. This lowers downtime for users.
Ask users for feedback and listen to them. This helps you find repeating problems early. It makes users happier with Intune.
1. Common Intune Errors: Policy Conflicts
Overview
Policy conflicts happen when you set different rules for the same device or user. This is a common Intune error. You might make two policies that both control Wi-Fi or password rules. Each policy has a different value. Intune does not know which rule to use. Sometimes, no rule gets used at all. Your device may end up with no policy.
Tip: Policy conflicts often happen when you set similar rules for users and devices in different policies.
Some things can cause policy conflicts in Intune:
You give the same device or user more than one policy with similar rules.
You forget to check if other policies already have the same rules.
You do not look at policy assignment problems in Intune’s monitoring tools.
Impact
Policy conflicts can make things hard for your company. Devices may not get the right rules. This can cause compliance problems. Some devices may not be safe. Some users may not get what they need. These problems can confuse people and make more work for IT.
If you ignore these conflicts, your devices may not work right and your security may not be strong.
Prevention
You can stop most policy conflicts by doing a few easy things:
Plan your policies before you make them. Write down what you need and who will take care of each policy.
Pick your policy model. Decide if you want to use Microsoft Intune or Group Policy for each rule.
Keep a document to manage your policies. Track all your policies, their status, and who is in charge.
Test new policies with a small group before you use them for everyone.
Check your policies and assignments often. Use Intune’s monitoring tools to find conflicts early.
If you stay organized and check your work, you can avoid many common Intune errors and keep your devices working well.
2. Device Enrollment Issues
Causes
Device enrollment problems can stop you from adding devices. These problems often happen when you set up a phone or computer for work. You might see error messages or get stuck during setup. Here are some main reasons for device enrollment issues:
Tip: Always check if your Company Portal app is updated before you add a new device.
Risks
Device enrollment issues can cause many problems:
You cannot manage or protect new devices.
Users may not get the apps or settings they need.
Devices might not follow your company’s security rules.
You could miss updates or lose track of devices.
If you ignore these problems, you may get more support tickets and unhappy users. Device enrollment issues are one of the most common Intune errors that can slow down your IT team.
Solutions
You can fix most device enrollment issues with easy steps:
Check how many devices each user has added. Remove old or unused devices if you reach the limit.
Update the Company Portal app on all devices before you start.
Make sure the MDM Authority is set up in Intune. You can find this in the Intune admin center.
Restart the device and try again if you see an error.
Use Intune’s troubleshooting tools to find and fix problems fast.
Note: Regular checks and clear instructions for users can help stop most enrollment problems.
3. Mixing User and Device Assignment
Problems
You might think assigning policies to both users and devices is easy. It can get confusing fast. If you mix user and device assignments, you may set up rules that overlap or clash. For example, you could give a password policy to a user group and a different one to a device group. Devices might not know which rule to follow. This mix-up is one of the common Intune errors that can slow down your work.
If you assign the same app to both users and devices, you may see duplicate installs or missing apps.
Here are some problems you may face:
Devices get the wrong settings.
Users miss out on important apps.
Policies do not apply as you expect.
Consequences
Mixing assignments can cause real trouble for your team. You may see devices that do not follow security rules. Users might not get the apps they need for work. Your IT staff could spend hours fixing problems that should not happen.
You want your devices and users to work smoothly. Mixing assignments makes that harder.
Best Practices
You can avoid these problems with a few smart steps:
Use dynamic Azure AD groups. These groups assign policies based on user or device details, so you do not have to guess.
Test your policies in a staging area before you roll them out to everyone.
Keep a shared document of policy changes. This helps your team see what is new and what has changed.
Talk to users about new security rules, like PINs or app limits.
Train your support staff to answer questions and fix issues quickly.
Build a knowledge base or FAQ for common problems and solutions.
When you follow these best practices, you keep your Intune setup clean and easy to manage. You spend less time fixing mistakes and more time helping your team.
4. MSI App Deployment Failures
Reasons
MSI app deployment failures can make you scratch your head. You try to push an app, but it just does not install. Why does this happen? Here are some reasons you might see:
The MSI file is broken or missing parts.
You use the wrong install command.
The app needs admin rights, but the device does not have them.
The device is offline or not connected to Intune.
You set up detection rules that do not match the app.
Tip: Always check your MSI file before you upload it. A small mistake can cause big problems.
Effects
When MSI app deployment fails, you face real trouble. Your users do not get the apps they need. Devices miss updates. You spend more time fixing things. Here’s what can happen:
You want your team to work fast. MSI app deployment failures slow everyone down.
Fixes
You can fix most MSI app deployment failures with a few smart moves:
Test your MSI file on a single device first.
Use the right install command. For example:
msiexec /i appname.msi /quiet /norestart
Make sure devices have admin rights if the app needs them.
Check that devices are online and talking to Intune.
Set up clear detection rules. These rules help Intune know if the app installed right.
Review Intune logs for error codes. These codes show you what went wrong.
If you keep a checklist for MSI deployments, you can avoid many Common Intune Errors and save time.
5. Apple Certificate Oversight
Symptoms
Apple certificate problems can show up before things get bad. Devices may show errors when they try to check in. Users might say their devices cannot enroll or update. You may see messages about certificate signature checks failing. Sometimes, you cannot make or renew APNs certificates. These problems often mean your Apple certificate setup is not right.
Here are signs you should look for:
Devices cannot enroll in Intune.
Users see errors about expired APNs certificates.
Certificate signature checks do not work.
You cannot renew or make APNs certificates.
If you miss steps when getting an APNs certificate or let it expire, these problems will happen.
Impact
Apple certificate mistakes can slow down your team. Devices stop checking in. You lose control over security settings. Users cannot get updates or new apps. Your IT staff gets more support tickets. You may see compliance failures if devices do not follow company rules.
Apple certificate mistakes are Common Intune Errors that can cause big problems if you ignore them.
Prevention
You can stop most Apple certificate problems with a few smart steps. Always use a work Apple ID, not a personal one, when you make your MDM push certificate. Make sure you finish every step in the Apple Push Certificates Portal. Download and save your certificate file (.pem) so you can upload it to Intune. Use a service account for your Apple ID to keep things neat.
Follow these steps to stop certificate problems:
Make your MDM push certificate in the Apple Push Certificates Portal using your company ID.
Use a work Apple ID, best if it is a service account.
Agree to the terms and click 'Accept'.
Upload the CSR file from Intune.
Download the certificate file (.pem) and save it for Intune.
Let your Central team handle connectors for local admins. Do not let local admins update or delete connectors. This keeps your setup safe and stops mistakes.
Set reminders to renew your APNs certificate before it expires. This helps keep your devices working and your users happy.
6. Overloading App Deployments
Issues
You may think sending many apps at once saves time. But this can cause problems for devices and users. Devices might slow down or freeze. Apps can get stuck as "pending" or "failed." Sometimes, apps do not install at all. Updates can pile up and nothing gets finished.
Sending too many apps makes Intune work too hard. Devices have trouble keeping up.
Some signs show you have too many apps sent:
Devices take longer to set up.
Users complain about missing or broken apps.
IT support gets more calls about failed installs.
Risks
Sending too many apps at once can hurt your team. Devices may miss important security updates. Users might not get the tools they need for work. You may see more Common Intune Errors, like failed installs or compliance problems. IT staff spends more time fixing things and less time helping users.
If you ignore these risks, devices and users will not work right.
Solutions
You can handle app deployments in Intune with smart steps. Here is what works best:
Make an Intune subscription. This helps you control apps and devices from one place.
Set up app deployment. Assign apps to users or groups. Use app protection policies to keep data safe.
Set up Intune application control. Make lists of allowed and blocked apps. Add extra protection rules for security.
Watch and maintain. Use Intune’s tools to check app use and make sure rules are followed.
Try sending apps in small groups. Test new apps with a few users before giving them to everyone.
If you follow these steps, your app deployments stay smooth. Devices work fast and users stay happy.
7. Ignoring Error Codes
Why It Matters
You might see error codes in Intune and think they do not matter. Sometimes, you just want to move on and hope the problem goes away. But paying attention to error codes helps you keep your devices safe and your team working. When you check error codes, you spot issues before they grow into bigger problems.
Here’s why monitoring error codes is important for you:
You get insights into device enrollment, policy changes, and app management.
You can troubleshoot and audit your Intune setup with less effort.
Tip: Intune’s built-in logs make it easy to track what’s happening on your devices.
Consequences
If you ignore error codes, you might miss something important. Some codes do not cause trouble, but others can lead to real problems. You need to know which ones matter and which ones you can skip.
Here’s what can happen if you ignore error codes:
Some error codes, like 0x87d1fde8, do not affect how your devices work.
Other codes can hide bigger issues, like failed app installs or broken policies.
You might miss a Common Intune Errors warning that needs your attention.
Not every error code is a big deal, but you should always check what they mean.
Monitoring Tips
You do not need to be an expert to keep up with error codes. You just need a good routine. Here are some easy ways to stay on top of things:
Check Intune’s logs every week. Look for new or repeating error codes.
Make a list of codes that show up often. Research what they mean.
Use Microsoft’s documentation to find out which codes you can ignore.
Set up alerts for critical errors so you act fast when something goes wrong.
Share your findings with your IT team. Work together to fix problems quickly.
Stay curious. The more you learn about error codes, the easier it gets to keep your devices healthy.
8. Skipping Policy Reviews
Dangers
You may think skipping policy reviews saves time, but it causes bigger problems for you and your team. If you rush or skip testing, users might get confused or lose tools they need. Security problems can happen if you do not check your policies. Your work may slow down, and support gets more calls.
Here is what can go wrong:
Tip: Checking your policies helps you find mistakes before users do.
Impact
Skipping policy reviews can cause more than a few mistakes. Devices might not follow company rules. Users could lose apps or data. IT staff spends more time fixing things that should not break. You might even fail security checks, which can hurt your business.
You might notice these things:
Users complain about missing things.
Devices do not pass security checks.
Support tickets go up.
Your team feels stressed.
Many Common Intune Errors start when reviews are skipped. You can stop most problems by checking your work.
Prevention
You can stop these problems with a simple plan. Make a schedule to check your policies every month. Test new rules with a small group first. Keep a checklist for each review. Ask your team to help find mistakes. Use Intune’s tools to watch for changes and spot problems early.
Try these steps:
Check all policies before you change them.
Test updates with a small group.
Write down every change.
Use Intune’s reports.
Get feedback from users and IT staff.
Remember, spending a little time on reviews now saves you lots of time fixing things later.
9. Not Using Troubleshooting Tools
Missed Opportunities
You might skip Intune’s troubleshooting tools because you think you can fix problems on your own. That’s a big miss. These tools help you spot issues fast. You get details about device status, app installs, and policy errors. If you ignore them, you lose a chance to solve problems before they get worse.
Here are some things you miss when you don’t use troubleshooting tools:
Quick answers to error messages
Device health reports
App deployment status
Policy assignment details
Tip: Intune’s built-in tools show you what’s wrong in just a few clicks. You save time and avoid guessing.
Effects
Not using troubleshooting tools can slow you down. You spend more time searching for problems. Your users wait longer for help. Devices stay broken or out of compliance. You might even miss security risks.
You want your team to trust you. If you use troubleshooting tools, you fix things faster and keep everyone happy.
How to Use
You don’t need special training to use Intune’s troubleshooting tools. You just need to know where to look. Here’s a simple way to get started:
Open the Intune admin center.
Click on Troubleshooting + Support.
Enter the user’s name or device ID.
Review the device’s status, app installs, and policy assignments.
Check for error codes and follow the suggested fixes.
**Example:**
Go to Intune > Troubleshooting + Support > Search for user > View device details
Try using these tools every week. You’ll catch problems early and keep your devices running smoothly.
10. Overlooking User Feedback
Why Feedback Matters
You might think you know what’s happening with your Intune setup, but your users see things you miss. Their feedback helps you spot problems early. When users share error reports or complaints, you get clues about recurring issues. You can fix small problems before they grow. Listening to feedback also shows your team that you care about their experience.
Tip: User feedback is like a free monitoring tool. It helps you catch issues that logs and reports sometimes miss.
Risks
If you ignore user feedback, you leave problems unsolved. Devices may keep failing, and users get frustrated. You might see more support tickets and lower satisfaction. Your team could lose trust in IT. Unresolved issues can lead to security risks or compliance failures.
Here’s a quick look at what happens when you overlook feedback:
Ignoring feedback means you miss out on easy wins and quick fixes.
Prevention
You can make feedback part of your routine. Try these strategies:
Set up a simple feedback form for users to report issues.
Ask for feedback after big updates or policy changes.
Review feedback weekly with your IT team.
Track common complaints and look for patterns.
Respond to users and let them know you fixed their problem.
Emoji tip: 📝 Collect feedback, 🛠️ fix problems, 😊 keep users happy.
When you listen and act on feedback, you build trust and keep your Intune setup running smoothly.
You can avoid most Intune errors if you stay alert and act early.
Review your policies often.
Listen to your users.
Use Intune’s tools every week.
Create a simple checklist for your team.
Keep learning about new Intune tips.
Take time today to audit your Intune setup. You will keep your devices safe and your team happy.
FAQ
What should you do if Intune shows a device enrollment error?
Look at the error message first. Make sure the Company Portal app is updated. If you have too many devices, remove some old ones. Restart your device to see if that helps. Try using Intune’s troubleshooting tools for fast help.
How often should you review Intune policies?
Check your Intune policies once a month. Test new rules with a small group of people. Write down any changes you make. Use Intune’s reports to find problems early.
Can you assign apps to both users and devices?
You can do this, but it can be confusing. It is better to assign apps to users or devices, not both. Dynamic groups help you control who gets which apps.
What happens if you ignore user feedback in Intune?
You will miss problems that keep happening. Users will get upset. More people will ask for help. Devices might not get fixed. Always listen to feedback and fix issues.
How do you find Intune error codes?
Open the Intune admin center. Check the logs for devices and apps. Look for error codes in the reports. Use Microsoft’s guides to learn what each code means.