Boost Customer Service Efficiency Using Copilot in Dynamics Customer Service
You want your Customer Service team to work faster and smarter. Copilot in Dynamics Customer Service helps you do this. With AI-powered automation, you can solve more cases easily. You do not need extra effort. For example:
10% of cases that usually need teamwork now get solved by one agent. This means customers wait less time.
Newer agents see a 12% drop…