From Contact to Champion: How Dynamics 365 Customer Insights Maps the Modern Customer Journey

You know that electrifying moment when a potential customer pops onto your radar — maybe it’s a form fill, a random call, or someone lurking in your demo webinar with a suspiciously generic Gmail? I once chased a lead for two months only to find out it was a college student writing a research paper. The path from contact to real customer (let alone supe…