M365 Show -  Microsoft 365 Digital Workplace Daily

M365 Show - Microsoft 365 Digital Workplace Daily

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M365 Show -  Microsoft 365 Digital Workplace Daily
M365 Show - Microsoft 365 Digital Workplace Daily
How to Review Case Activity with the Timeline in Dynamics 365
Microsoft Dynamics Pulse: CRM, ERP, Insights

How to Review Case Activity with the Timeline in Dynamics 365

Mirko Peters - M365 Specialist's avatar
Mirko Peters - M365 Specialist
Jul 15, 2025
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M365 Show -  Microsoft 365 Digital Workplace Daily
M365 Show - Microsoft 365 Digital Workplace Daily
How to Review Case Activity with the Timeline in Dynamics 365
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You must know what happens with each customer case to give great support. Dynamics 365 puts all your case activities—notes, appointments, emails, and more—in one spot with the Timeline. In older systems, you had to look in many places. The Timeline lets you see everything in one view. You can check updates, follow progress, and reply fast. This helps yo…

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