One Dynamics One Platform brings users together for success
You feel real togetherness with one dynamics one platform. The platform brings business users, admins, developers, and insights people together. You get help from the joining of finance and operations apps, Dataverse, and Power Platform.
The mix of Dynamics with Power Platform gives your group more choices, more automation, and smarter tools.
Admins now handle many Dynamics 365 apps in one place with a single experience.
You move closer to easy teamwork and better business results with these new features.
Key Takeaways
One Dynamics One Platform links finance, operations, and marketing apps. It helps you manage your business in one spot.
The platform helps teams work together with built-in tools. These tools let you talk, share files, and get updates right away. This makes teamwork better.
AI-powered features like Copilot Assistance and smart automation help you fix problems quickly. They also help you work better.
You can change workflows and set up tasks to run by themselves. This saves time and helps stop mistakes in your business.
Real-world stories show how companies got better at work and made customers happier by using the platform.
One Dynamics One Platform Vision
Unified Platform
When you use one dynamics one platform, you notice how everything works together. The vision puts all your business needs in one spot. You can handle finance, operations, and marketing without jumping between systems. This platform links everything, so things feel smooth.
“Microsoft did what they planned. They made a strong, flexible cloud solution that connects with all Microsoft tools. It works with Power BI and Microsoft 365. That makes D365 a top choice.” – Sam Miller, Account Executive
You can link finance and operations apps with marketing tools on this platform. This helps you run campaigns, watch how people react, and make campaign tasks easier. The connection lets you see all your data together. You can make smarter choices for your marketing and finance teams.
Here are some main goals that shape the vision:
Convergence of Apps
You gain from bringing finance, operations, and marketing apps together. The platform puts dynamics 365 marketing, finance, and operations in one place. You can start campaigns, manage marketing data, and change things to fit your needs.
The platform’s design lets modules and other apps connect easily.
It uses Power Platform and Dataverse to keep data together and easy to reach.
You can handle finance, operations, and marketing campaigns simply. The platform lets you change things, so you can meet new marketing needs. You can set up campaign tasks to run by themselves and get better results. Bringing apps together makes your work easier, so you can manage finance, operations, and marketing at once.
You get one experience that covers finance, operations, marketing, and changes you need. This vision helps your business grow and reach your goals.
One User Experience
Seamless Interface
You see how easy it is to use one user experience. The platform looks the same in every model-driven app. You do not have to learn new screens for each app. Finance, operations, and marketing all look alike. This helps you finish work faster.
You use model-driven apps to do tasks and check progress.
You switch between apps without getting lost.
You get easy navigation and simple layouts.
One user experience lets you focus on your job. You do not waste time learning new systems. You save time and make fewer mistakes.
You notice the platform takes away problems. You do not spend time looking for tools or information. You find everything you need in one spot. You feel sure using model-driven apps because they all work the same.
Integrated Data
You get help from integrated data every day. The platform connects all your information. You do not need to copy or move data between apps. You use model-driven apps to see, change, and share data with your team. You see how connected data makes your results better.
You trust the data because it is always current. You use model-driven apps to study trends and make choices. You see how one user experience helps teamwork and growth. You know integrated data helps you reach your goals.
Collaboration and Business Impact
Teamwork Tools
You do better work with your team using these tools. The platform gives you one place to talk and share files. You work together on business tasks in this spot. All your messages and updates are easy to find. You do not need to switch apps to get what you want.
These teamwork tools help you stay in touch with your team. You get quick updates and share important business data. You work together on records and projects. Everyone knows what is going on.
Streamlined Processes
Your business runs smoother with these new processes. The platform does many steps for you. You do not have to do them by hand. You make fewer mistakes and finish work faster. You track every process and know what is happening.
Increased Efficiency: The platform handles boring tasks, so you do less manual work.
Error Reduction: The system keeps your business data correct and safe.
Improved Visibility: You check every process and spot problems early.
Enhanced Collaboration: You connect with other departments and share tasks easily.
Customizability: You change workflows to fit your needs and make things better.
Compliance and Control: You follow rules and keep your business safe.
You use business process orchestration to connect every step. Orchestration helps you manage tasks from start to finish. You get better control and make sure your business follows the right steps.
Business Growth
You see your business grow with one dynamics one platform. Many companies have better results with this platform. You learn from their stories and see ways to grow your own business.
Michelin made supply chain operations better and managed data well. They saved money and made things more efficient.
Alltech improved manufacturing and used analytics to make products better. They became faster and cut costs.
ABN AMRO changed how they handle customer relationships. Employees work better and customer service improved. They lowered costs by up to 40%.
The platform helps you change your business for the better. You use analytics and AI to study data and make smart choices. You adapt fast to changes and keep your data safe.
One dynamics one platform helps you work together, improve processes, and grow your business. You use connected data and teamwork tools to reach your goals.
Customer Journey and Success
Real-World Stories
You can see how one dynamics one platform helps real customers. Many groups have made their business better with this platform. Each story shows ways to fix problems, save time, and help teams work together.
Here are some stories about how teams use the platform to reach goals:
Every customer story starts with a problem. Some teams have data in many places. Others use old tools that slow them down. The platform brings all your data together. You see everything about your customer and can talk to them in a personal way. You move from old systems to new tools that fit your needs.
"You notice a change when your team spends less time looking for data and more time helping customers. The platform gives you tools to make every customer journey easier."
You measure success with clear numbers. You check how fast you answer questions, how quickly you solve problems, and how happy your customers are. You also look at net promoter score and how many customers stay with you. These numbers show how well you help each customer.
First Response Time (FRT): How fast you answer a customer.
Case Resolution Time: How quickly you fix a support issue.
Customer Satisfaction (CSAT): How happy customers are after getting help.
Net Promoter Score (NPS): How likely customers are to recommend you.
Customer Retention Rate: How many customers stay with you.
Journey in Motion
Your customer journey keeps going after one win. You keep moving forward. The platform helps you change as your business grows. You see your journey moving every day as you use new features and make things better.
Different industries use the platform for a real-time customer journey. In retail, you give shoppers a personal experience based on what they like and buy. In manufacturing, you teach prospects about products and build strong relationships. Financial services use the platform to offer advice and products that fit each customer’s life. Healthcare teams send reminders and wellness tips to patients, making care more personal. Education groups engage students and make applying easy. Professional services show their skills with custom content journeys. Technology companies guide users with onboarding and usage tips, keeping the journey moving.
You face problems during your customer journey. Sometimes your data is spread out, so it is hard to see everything. The platform brings all your data into one place. You get a full view of your customer and can make a real-time journey. If you use old tools, you may not keep up with today’s needs. The platform gives you new solutions to help you stay ahead.
You can track your progress with important numbers:
Customer Acquisition Rate: How fast you get new customers.
Customer Churn Rate: How many customers leave.
Lead Conversion Rate: How many leads become customers.
Customer Lifetime Value (CLTV): The total money you expect from each customer.
Sales Pipeline Value: The value of deals in your sales pipeline.
Average Response Time: How quickly you reply to customer questions.
Your customer journey keeps moving. You keep learning, getting better, and growing your business. The platform helps you at every step, so you can give a better real-time customer journey.
Benefits for Users
Productivity
You notice a big difference in your work with One Dynamics One Platform. The platform helps you save time and finish tasks faster. You do not waste time looking for data in different places. Everything you need for your customer journey is in one spot. Your journey gets easier because the tools connect finance, supply chain, and other business parts.
Here is a table that shows how much time you save each week:
You use simple apps and automation to make your customer journey better. You spend more time on your journey and less on manual work. You get more done and help your team reach goals.
Decision-Making
You make better choices with the platform. You use AI and automation to look at data and trends. You see how your customer journey changes over time. You use market insights to learn about customer behavior and make decisions that help your journey.
You study data from many places to improve your journey.
You use dashboards to track your customer journey and see what works.
You get real-time updates that help you change your journey fast.
Construction companies use the platform to bring together lots of data. This helps them make better choices for their customer journey. You use the same tools to improve your journey and make your business stronger.
You see your journey gets easier when you have the right data at the right time.
Satisfaction
You feel happier with your work and your customer journey. You use apps that fit your needs and help you manage your journey. You change workflows and dashboards to match your journey. You see your journey get better when you use tools that connect with Microsoft Teams and Outlook.
Industry experts say users like the platform because it makes their journey easy and flexible. You get value from your journey fast because setup takes days, not months. You use mobile apps to manage your journey anywhere. You see better customer engagement and use built-in integrations to make your journey smooth.
You enjoy your journey because you spend less time looking for data and more time helping customers.
You see your journey move forward with every new feature. You use connected data and analytics to make your customer journey personal and strong. You feel sure as your journey grows and your business changes to meet new needs.
You notice how One Dynamics One Platform helps everyone work together. It makes business success easier for you and your team. Your journey gets simpler when you use tools that link sales, service, and insights.
Sales teams save time with automated insights and alerts.
You see a 20% boost in first-call resolution. You also save 292 hours every year.
Experts say you should use pre-built tools and real-time analytics to help your journey.
Your journey improves with AI, better data, and teamwork. Begin your journey now and watch your business change.
FAQ
What is One Dynamics One Platform?
You use One Dynamics One Platform to bring your business apps together. This product connects finance, operations, and marketing. You get one place to manage your work and data.
How does the platform help teams work together?
You share files, messages, and updates in one spot. You work with your team on business records. The platform gives you tools to talk and finish tasks faster.
Can you use Power Platform with this product?
Yes, you can use Power Platform with this product. You build apps, automate tasks, and study data. You do not need to switch between different systems.
Is your data safe on the platform?
You keep your data safe with strong security tools. The platform protects your business information. You control who can see and change your data.