Why Autopilot Error Keeps Stopping Your Device Setup
Repeated Autopilot Error messages can make IT workers upset. These errors happen a lot during device setup in Endpoint Manager. There are many reasons for these errors. Some common reasons are hardware compatibility problems, Windows edition issues, licensing troubles, and enrollment limits. The table below shows the most common problems and their error codes:
Key Takeaways
Autopilot errors can happen because of setup mistakes. Sometimes, network blocks or device registration problems also cause errors. These issues stop devices from finishing setup.
You should check device profiles before setup. Make sure licenses and network access are ready. This helps stop many Autopilot errors.
The Enrollment Status Page is useful for IT teams. Event logs also help them find where setup fails. They can see why the setup did not work.
Quick fixes include checking device IDs and profiles. You should also check network settings. These steps solve most errors fast. Advanced steps fix hardware or configuration problems.
Update Windows and Intune often. Test and watch setups carefully. This keeps device setups smooth. It also helps stop future errors.
Autopilot Error Causes
Configuration Issues
Many Autopilot Errors happen because of setup mistakes. These mistakes are often in Endpoint Manager settings. If the settings do not match what is needed, the device setup will fail. Sometimes, admins put deployment profiles on the wrong groups. They might also forget to set device group owners. When this happens, devices do not get the right instructions. If too many apps are added to the Enrollment Status Page, setup can break. Missing Intune licenses or old TPM firmware also cause trouble. If there are many MDM setups in Entra ID, automatic enrollment can stop working. Device and platform limits can block new devices if the limit is reached or a platform is blocked. Using hybrid join instead of Entra ID Join makes errors more likely. If you try to set up a device again without deleting its record in Intune, you will see errors again.
Many Autopilot Errors are caused by configuration problems. Admins can stop these errors by checking profiles, licenses, and device records before setup.
Network and Connectivity
Network problems are a big reason for Autopilot Errors. Devices must connect to Microsoft services to finish setup. If firewalls or proxies block needed URLs, setup will not work. Home networks usually do not block these, but work networks might. Devices need to find DNS names and reach sites like https://ztd.dds.microsoft.com and https://login.live.com. Ports 80, 443, and UDP 123 must be open. If devices cannot reach Windows activation or Intune, setup will not finish. Proxy settings should be set on the server, not in Intune, to avoid problems.
Some common network error codes are:
80180032: Device enrollment is blocked by restrictions.
8018000a: Device is already enrolled.
0x800705b4: TPM issues, often with virtual machines.
0x801C03EA: TPM version does not match.
0x80180022: Windows edition is not supported.
Network problems stop devices from reaching Microsoft services. This is why Autopilot Errors happen during setup.
Device Registration
Device registration problems often cause Autopilot Errors. Devices must register with Microsoft Intune using a hardware hash. If the hardware hash is wrong or the device is already with another tenant, registration will fail. Sometimes, storage or network problems during import also cause errors. Devices must follow steps to make and upload the hardware hash. If admins skip steps or upload bad files, the device will not register.
Device registration errors stop some devices from showing up in Intune. They also stop the Autopilot process from starting. Following the right steps and using the correct hardware hash can help avoid these problems.
Enrollment Restrictions
Enrollment restrictions in Endpoint Manager can block Autopilot setup. Admins use these rules to control which devices and how many each user can enroll. If a user tries to add too many devices, or if the device type is blocked, setup will fail. These rules often block personal or BYOD Windows devices. Only company-owned devices can enroll. Some common error codes are 80180014 and 80180032. These show up when device ownership does not match the rule, device limits are full, or the user does not have an Intune license.
Error 80180014: MDM enrollment is blocked or device reuse without deregistration.
Error 80180032: Enrollment restrictions prevent device enrollment.
0x80180014: Happens when setting up a device again without deleting its record in Intune.
0xc1036501: More than one MDM setup causes enrollment to fail.
Enrollment restrictions are why Autopilot Errors show up when users go over device limits or try to add blocked device types. Checking and changing these settings in Endpoint Manager can stop these errors.
Identify Errors
Error Messages
IT administrators often wonder why Autopilot Error stops device setup. To answer this, you need to know where error messages show up and what they mean. Endpoint Manager shows error alerts right in the device management portal. Windows also saves detailed error events in the Event Viewer. Administrators can find these messages by going to Applications and Services Logs, then Microsoft, Windows, ModernDeployment-Diagnostics-Provider, and Autopilot. Some common Event IDs are 171, 172, 807, 809, 815, and 908. These numbers point to problems like TPM attestation failures, missing profiles, or device registration issues.
Admins can also look in the registry at HKLM\SOFTWARE\Microsoft\Provisioning\Diagnostics\Autopilot. This spot gives info about profile assignments and errors.
Logs and Codes
Some errors keep happening even after fixing the main problems. The reason is often found in log files and error codes. Admins check logs like Microsoft-Windows-EnterpriseMgmt and Microsoft-Windows-AAD-Operational. These logs show MDM sessions and device registration. The Intune Management Extension logs at C:\ProgramData\Microsoft\IntuneManagementExtension\Logs give details about app and script installs. Tools like MdmDiagnosticsTool and PowerShell scripts such as Get-AutopilotDiagnostics help collect and study these logs. Looking at Event Viewer logs filtered by MsiInstaller helps track install events during the Enrollment Status Page phase.
Admins figure out error codes by checking registry keys, tenant IDs, and profile assignments. For example, error code 0x800705b4 means a TPM attestation timeout. This is often caused by certificate chain problems. By looking at these codes, admins can tell if the problem is with hardware, network, or settings.
Tip: Use keywords like 'Sequence', 'name=', and 'lpExitCode' in IntuneManagementExtension.log to quickly find app install errors.
Enrollment Status
The Enrollment Status Page (ESP) helps explain why Autopilot Error happens at certain setup steps. ESP tracks three main parts: Device Preparation, Device Setup, and Account Setup. Most problems happen during Account Setup, especially when apps or policies get stuck in the Identifying state. ESP shows live progress, listing finished tasks and showing where things stop. Error messages like "Another installation is in progress, please try again later" mean there are conflicts or timeouts. Admins use these clues to find the exact step where things go wrong and fix it.
ESP tracks Device Preparation, Device Setup, and Account Setup.
Progress bars show which tasks are done.
Subtasks in Identifying state mean something is stuck.
Error messages show install conflicts or missing licenses.
Knowing where and why errors happen helps admins fix problems faster and stop future Autopilot Error interruptions.
Fixing Autopilot Error
Quick Solutions
IT workers often wonder why Autopilot Error stops device setup. Fast fixes can solve most problems without much work. These steps focus on the most common reasons and give quick help:
Look at event logs on the device for Autopilot, Intune, or device enrollment errors. This helps you find the real problem.
Check the device identity in Azure AD by comparing device IDs. If the IDs do not match, setup can fail.
Make sure device profile settings are right and given to the correct group. Wrong profiles can cause errors during setup.
Check that Enrollment Status Page (ESP) settings are set up right and can be reached. Bad ESP settings can stop setup.
Try enrolling a different device. This shows if the problem is with one device or the whole system.
Use the Autopilot Device Enrollment Monitor to check deployment status and app installs.
Use the Autopilot Diagnostics Tool to look at deployment failures.
Make sure the device can reach needed URLs and runs a supported Windows version.
Tip: Using Windows 11 version 23H2 or 22H2 with updates lowers the chance of setup errors.
Advanced Steps
Some Autopilot Errors stay even after basic fixes. Advanced steps fix deeper setup and compatibility problems. The table below shows why these steps help in certain cases:
These steps fix hard problems by changing device setup, network access, and hardware support.
When to Get Help
Sometimes, Autopilot Error does not go away after all fixes. IT teams should get help if errors stay after trying both quick and advanced steps. Most errors are fixed in about three hours with the right tools. If the problem lasts longer, call Microsoft support or a certified partner for faster help. Experts can find hidden problems, like tenant conflicts or tricky policy mistakes, that normal fixes may not find.
Note: Getting help early cuts down on lost time and stops setup from failing again.
Prevent Future Errors
Best Practices
Companies want to stop setup problems and save time. They use smart steps to keep problems from happening. IT teams test Autopilot on a few devices first. This helps them find app install problems and surprise messages early. Teams check that device time and region are set right. This stops Azure AD token problems during setup. They only add the most important apps during Autopilot. This lowers the chance of setup failing. All apps are packed as Win32 apps with the Microsoft Win32 Content Prep tool. This makes sure apps install well. After setup, teams use device categories and dynamic groups. This helps sort devices and send out apps faster. Good notes and clear talks about Autopilot help everyone avoid mix-ups and registration mistakes.
Tip: Turn on pre-provisioned deployment. This lets you set up devices with rules and apps before giving them out. It makes setup faster and works better.
Regular Updates
Updating Windows and Intune is very important for easy device setup. Updates add new tools, better safety, and fix problems. When companies keep things up to date, they get the newest Autopilot features and skip old problems. Updates also let devices use new setup choices and make sure rules work right. Teams plan updates to not bother users and check that all devices follow the rules.
Monitoring
Watching devices helps IT teams find and fix problems fast. Microsoft Intune has tools like Proactive Remediation scripts and compliance checks to watch device health. Teams put sensors and agents on the network to cover key spots. They use live dashboards and alerts to see problems right away. AI tools can change warning levels to spot trouble before it gets big. This way, teams can fix things fast and keep setups working well.
Note: You need the right licenses, like Microsoft 365 E3 and Enterprise Mobility + Security E3, to use all the best monitoring tools.
Autopilot Error can stop device setup for many reasons. These include setup mistakes, network problems, and device registration issues. Teams that check devices often and update them regularly have fewer errors. They use people, smart computers, and quick feedback to help. Companies that follow troubleshooting steps have less downtime. They fix errors faster and set up devices better. New updates give better logs and tools. These help IT teams find and fix problems quickly.
Watching devices and using smart tools stops errors early.
Checking rules and testing setups keeps things working well.
New tips help IT teams find and fix errors faster.
Learning about new advice and using good steps helps device setups go smoothly and stops problems.
FAQ
Why does Autopilot error keep appearing after fixing device settings?
Autopilot errors come back when some settings are still wrong. Device records or group assignments may not be fixed. Devices might have old data or profiles saved. Clearing device records and giving new profiles helps stop these errors.
Why do network issues cause Autopilot setup to fail?
Network problems stop devices from talking to Microsoft services. Devices need open ports and special website access. If the network blocks these, Autopilot cannot finish setup. Checking firewall and proxy settings helps stop these problems.
Why does device registration fail even with the correct hardware hash?
Device registration fails if the hardware hash is used by another tenant. It also fails if the hash is not complete. Sometimes, old device records are still in Intune or other systems. Removing old records and checking the hash length helps registration work.
Why do enrollment restrictions trigger Autopilot errors?
Enrollment restrictions limit how many and what kind of devices users can add. If users go over these limits or try to add blocked devices, Autopilot shows errors. Looking at and changing these rules in Endpoint Manager helps stop these problems.
Why should IT teams update Windows and Intune regularly?
Regular updates fix bugs and add new features. Old systems often have problems working with Autopilot. Keeping Windows and Intune up to date makes setup easier and stops errors from coming back.